Frequently Asked Questions
What materials are your jewelry pieces made of?
We take pride in using high-quality materials, including hypoallergenic stainless steel, and gold filled or gold plated chains and talismans that are durable and tarnish-free. For a few designs that are intentionally created to have an ancient look, we use brass and copper. We also incorporate natural crystals, pearls, and feathers. Each piece is carefully crafted to ensure durability and beauty.
To see what a specific product is made of, see the product page for full details.
Do you offer custom jewelry designs or modifications?
Yes, we love to bring your unique visions to life! Our team of skilled artisans can work with you to create personalized jewelry pieces that reflect your individual style and preferences. Contact us to discuss your custom design ideas.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return or exchange unworn and undamaged items within 14 days of delivery. Shipping fees are non-refundable & return shipping is not included.
If an item is damaged, we will happily send you a shipping label & refund or replace the item at no extra charge.
Contact us here to start your return or exchange.
How can I care for my jewelry?
To keep your jewelry looking its best, we recommend avoiding contact with harsh chemicals, perfumes, and lotions. When not in use, store your jewelry in a soft pouch or a separate compartment to prevent scratching. Regularly clean your jewelry with a gentle jewelry cleaning solution to maintain its brilliance.
Do you offer gift packaging?
Yes, we offer elegant gift packaging as an add-on at checkout. Whether it's a special occasion or a surprise gift, our beautiful packaging adds an extra touch of love and care to your purchase. You can also add a custom note & include a gift receipt.
Select Add Gift Packaging at checkout.
Can I track my order?
Absolutely! Once your order is processed and shipped, we will provide you with a tracking number. You can use this number to monitor the status of your delivery.
Do you ship internationally?
Yes, we do! Add your shipping address at checkout to see delivery rates & options.
My jewelry needs repair. Can you fix it for me?
Yes, absolutely. Send us an email & we’ll take care of that for you.
How do I put on a face chain?
Take the 2 talismans and hang in behind your ears, with the face chain resting on your nose bridge.
Adjust the chain to your comfort & liking. Some people like wearing it higher on the nose bridge, while some like draping it lower for a more dramatic look.
Can I order a custom size?
Yes! If the standard measurements provided aren't a perfect fit, we are happy to customize your sizing. Please select add at checkout with your measurements for custom sizing.
Please note that additional fees may apply for extra material charges. This will be determined on a case by case basis depending on the adjustment.
I ordered a piece but it doesn’t fit me right. Could I get it adjusted?
Absolutely! Just send us an email & we can figure out the right fit for you.
What are the care instructions for the jewelry?
Though our jewelry is made with tarnish-free materials and can be worn for everyday use, we recommend keeping them as dry as possible to ensure their longevity and shine.
To keep your jewelry looking its best, we recommend avoiding contact with ocean water, chlorine, harsh chemicals, perfumes, and lotions. When not in use, store your jewelry in a soft pouch or a separate compartment to prevent scratching. Regularly clean your jewelry with a soft cloth, warm water, or gentle jewelry cleaning solution to maintain its color and shine.
Feather Care: For adornments with delicate feathers, handle them gently to maintain their shape and color. When not in use, keep them in a hardshell box or hang them somewhere they won’t get squished.
If the feathers get dirty, you can gently wipe them with water and mild soap, then hang to dry. Please be aware that the color and shape may change a bit with contact with water.